Do you ship worldwide?

No, we currently ship most of the countries in the world. If your country is not listed but you wish to buy any product, please email us at jane@aeruiytoys.com OR via Contact Us form and we will come up with a solution!

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Your order should take between 10 to 40 business days to arrive at your doorstep. Depending on different countries custom restrictions, this may take longer. We will provide a tracking number to you once your order is dispatched.

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers’ responsibility to pay for it.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We usually ship items out within 1 to 7 working days, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info.

How do I track my parcel?

You can track the parcel via below link to check the status.

http://www.17track.net/en/

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via the 'Contact Us' page on our website or send an email to jane@aeruiytoys.com